Returns are accepted within 48 hours from the date of delivery. 

To be eligible for a return, your items must be in the same condition that you received it in, unwashed, unused, with tags, and in its original packaging.

To start a return, you can email us at info@kansso.com and we'd be happy to assist you. 

If your return is accepted, we’ll email you a return label and pick up details. Items sent back to us without first requesting a return will not be accepted.

Please note the return delivery cost will be deducted from the refund amount. 

Please allow up to 3 weeks for processing once your return is received and quality-checked at our warehouse.

Once your refund has been processed, you will receive an email confirmation to the email address entered at the time of purchase.

We currently do not offer exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Shipping fees are covered by the customer and will be deducted from the refund amount. 

No, we only accept returns of items that are unwashed, unused and secured in its original packaging.

You can send us a cancel request on info@kansso.com, the order can only be cancelled if it hasn't shipped.

It can take up to 15 days for the amount to reflect in your bank account.