Returns are accepted within 7 days from the date of delivery.
To be eligible for a return, your item(s) must be in the same condition in which they were received—unused, unwashed, with all original tags attached, and in their original packaging.
Please note that all approved returns are issued as store credit only. We do not offer refunds to the original payment method.
To initiate a return, please email us at info@kansso.com, and our team will be happy to assist you.
If your return is approved, we’ll email you a return shipping label along with the pickup details. Returns sent without first requesting and receiving approval will not be accepted.
The return shipping cost will be deducted from the store credit issued.
Please allow up to 8–10 business days for your return to be processed once it has been received and passed our quality inspection at our warehouse.
Once your store credit has been issued, you’ll receive a confirmation email at the email address used to place your order.
Please note: All clearance and sale items are final sale and are not eligible for return or store credit.
We offer exchanges within 7 days from the date of delivery. To initiate an exchange , you can email us at info@kansso.com and we'd be happy to assist you.
To be eligible for an exchange, your items must be in the same condition that you received it in, unwashed, unused, with tags, and in its original packaging. If your exchange is accepted, we'll promptly ship out your exchange order, which should be delivered within 3-7 business days after shipping. Items sent back to us without first requesting an exchange will not be accepted.
The cost of shipping will be charged to you prior to your exchange order being shipped out.
Shipping fees for returns are the responsibility of the customer and will be deducted from the store credit issued. If you’re exchanging an item, the shipping charges for the replacement item must be paid before it is dispatched.
No, we only accept returns of items that are unwashed, unused and secured in its original packaging.
You can send us a cancel request on info@kansso.com, the order can only be cancelled if it hasn't shipped.
